Participants go through an experiential journey to learn the art of customer centricity. This workshop is ideal for learning tools and techniques for creating internal and external customer delight.
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Activity Type Indoors Best for team size 10-100pax.. Difficulty Level IntermediateChallenge :Using examples of organizations with legendary customer service, participants go through the 3 pillars of customer centricity. Using a blend of roleplays, case studies and real time experiential customer service scenarios participants learn the art of creating magic for their customers.
Results :Participants understand the importance of service excellence, & developing a customer centric approach to WOW the customers.
Debrief :Customer Centricity, Customer Delight, Customer Mindset.
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The digital employee engagement at JSW facilitated by Thought Bulb was an amazing and unforgettable experience for our people.
Team ThoughtBulb exceeded our expectations of what we imagined virtual engagement to be. Seamless delivery and an amazing experience!
It was a great experience organising the team events with Thought Bulb team. Apart from being on top of their own events the team members gelled with our members and helped us in other activities as well. For us the expertise of the Thought Bulb team made the event really successful.
It has been a pleasure associating with Thought Bulb Team. They invest time to understand the business requirements and align their creative interventions engaging all participants within a fun framework. The messages delivered through their interventions are subtle yet impactful.
The activities addressed our requirements in achieving the end goal of the offsite, which we had envisaged initially. We thoroughly enjoyed it as a team and I have personally received amazing feedback from all participants.
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I have observed Thought Bulb's workshops and on each occasion, I have been surprised to see the engagement they drives with large groups. At no point of time do the participants feel bored as he ensures to keep them energised throughout all the activities.
Customer Centricity
Customer Delight
Customer Mindset