Challenge :Using examples of organizations with legendary customer service, participants go through the 3 pillars of customer centricity. Using a blend of roleplays, case studies and real time experiential customer service scenarios participants learn the art of creating magic for their customers.
Results :Participants understand the importance of service excellence, & developing a customer centric approach to WOW the customers.
Debrief :Customer Centricity, Customer Delight, Customer Mindset.
I have observed Nishit’s workshops and on each occasion, I have been surprised to see the engagement he drives with large groups. At no point of time do the participants feel bored as he ensures to keep them energized throughout all the activities.
The Terrarium challenge by Thought Bulb was thoroughly engaging and widely appreciated by our target audience. It found its mark and reinforced the trust on sustainability, bringing in the due business angle. Full marks on both content and delivery!
The activities addressed our requirements in achieving the end goal of the offsite, which we had envisaged initially. We thoroughly enjoyed it as a team and I have personally received amazing feedback from all participants.
for quick consultation for all your queries