Servitude – Customer Service

Participants go through an experiential journey to learn the art of customer centricity. This workshop is ideal for learning tools and techniques for creating internal and external customer delight.

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Icon Activity Type Indoors
Icon Best for team size 10-100pax..
Icon Difficulty Level Intermediate

Activity Details

Challenge :Using examples of organizations with legendary customer service, participants go through the 3 pillars of customer centricity. Using a blend of roleplays, case studies and real time experiential customer service scenarios participants learn the art of creating magic for their customers.

Results :Participants understand the importance of service excellence, & developing a customer centric approach to WOW the customers.

Debrief :Customer Centricity, Customer Delight, Customer Mindset.

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Learning Outcomes

Customer Centricity

Customer Delight

Customer Mindset

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