HR Professionals are loved worldwide when they are empathetic towards employees

(a) Tips for a budding L&D/HR professional?

I will give only one tip here:

Always remember that the most important factor of Human Resource Profession is ‘Human’. Hence, make sure that all your activities and actions should begin by keeping people in the first place.

(b) Your personal achievement as an HR professional?

I started my career with ICICI Bank in 2008 as an Asst. Manager-HR and during my recent stint; I was associated with State Bank of India as HR Specialist. In these 11 years, I have worked in almost every HR domain starting from Workforce Planning, Talent Acquisition, Campus Recruitment, Employee Relations, Performance Management, Talent Management, Succession Planning and Attrition Management.

 In all the above-mentioned roles, I successfully established myself as a trusted advisor, which I personally believe is very important for any HR professional

(c) How can an HR/L&D contribute strategically to the organization?

HR needs to act as a central business unit in an organisation and ensure all HR activities need to be linked with overall business objectives and organization’s vision/mission statement. It is perhaps one of the most important challenges faced by HR leaders. The most effective HR leaders are able to link people programs to business results and engage other leaders to achieve those goals.

(d) One HR/L&D practice that has always worked for you as an HR.

Be empathetic. As a HR professional, I always ensured being empathetic while dealing with employees and then advised/acted accordingly. It has helped me in earning the much valuable trust and confidence of others. Even now, when I have changed the company and country, people from previous organisations reach out to me for the suggestions because they know that I will advise as if it’s my own problem and decision.

(e) Do you think experiential learning is more impactful? Give an example.

There is a famous quote ‘For the things we have to learn before we can do them, we learn by doing them’. In today’s world where the attention spans have come down drastically and retention rate is reduced to only 2-3 percent after 30 days of classroom learning, experiential methods of learning is the only proven way for long term success as it provides opportunities for immersive, hands-on learning through activities, work experience, projects, and problem solving

(f) How do you create a buy-in for training at workplace?

In a professional world, every effort needs to be connected to a clear return on investment (ROI). Define metrics and KPI’s to monitor effectiveness. For example: employee productivity, performance, speed of operations, etc. 

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