Challenge :Using examples of organizations with legendary customer service, participants go through the 3 pillars of customer centricity. Using a blend of roleplays, case studies and real time experiential customer service scenarios participants learn the art of creating magic for their customers.
Results :Participants understand the importance of service excellence, & developing a customer centric approach to WOW the customers.
Debrief :Customer Centricity, Customer Delight, Customer Mindset.
It was a great experience organising the team events with Thought Bulb team. Apart from being on top of their own events the team members gelled with our members and helped us in other activities as well. For us the expertise of the Thought Bulb team made the event really successful.
It has been a pleasure associating with Thought Bulb Team. They invest time to understand the business requirements and align their creative interventions engaging all participants within a fun framework. The messages delivered through their interventions are subtle yet impactful.
The activities addressed our requirements in achieving the end goal of the offsite, which we had envisaged initially. We thoroughly enjoyed it as a team and I have personally received amazing feedback from all participants.
The Terrarium challenge by Thought Bulb was thoroughly engaging and widely appreciated by our target audience. It found its mark and reinforced the trust on sustainability, bringing in the due business angle. Full marks on both content and delivery!
I have observed Thought Bulb's workshops and on each occasion, I have been surprised to see the engagement they drives with large groups. At no point of time do the participants feel bored as he ensures to keep them energised throughout all the activities.
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Servitude according to law means: “the state of being at service to someone or an association, voluntarily or involuntarily”. Customer service is of utmost importance for any service provider or a product owner. Therefore, the operations of most of the companies across various industries are customer centric.
The purpose of the activity “Servitude – Customer service” is to initiate a learning journey of the art of customer centricity for the participants. This activity is ideal to learn various tools and techniques that can assist in generating customer satisfaction. It is a world known fact that the concept of a call center originated more than 2 decades ago to elevate the idea of customer satisfaction to the next level.
Customer Centricity, Customer Delight and Customer Mindset are the three outcomes of this activity.Instances of Outstanding customer service by well-known organizations help the participants in understanding how to be successful in attaining customer delight.
They also realize the significance of developing customer centricity and surpassing customers’ expectations through this activity.
The tools and techniques used in this exercise are a great approach to study the mindset of the customers. Popular case studies and authentic customer centric situations help the participants in weaving a magic around the customers.